Paint Protection Films CLA of PHOTOSYNC

THIS LIMITED PRODUCT WARRANTY COVERS PHOTOSYNC PAINT PROTECTION FILMS.

Warranty Coverage

Valid from the date of purchase. Covers defects in materials and manufacturing against yellowing, bubbling, or cracking.

This warranty does not cover damage caused by misuse, accidents, misapplication, normal wear and tear, dents from road debris impact, collisions, and/or intentional damage of any kind.

To file a claim, contact the original installer/dealer first. If unable to do so, contact Photosync using the website www.photosyncfilms.com.

You must retain a copy of this warranty and proof of purchase identifying the name of the original installer/dealer, purchase price, product (e.g., CLA), and coverage areas. These documents are needed to process your claim.

Some installers may choose to offer, on their own behalf, different or additional warranties or remedies, beyond the limited warranty and limited remedy offered by Photosync. Check your state and local laws before installing film on headlamps, as each state has different policies for aftermarket accessories. Photosync does not cover paint protection film installed on headlamps and is not responsible for any resulting damages or fines.

For valid claims, an authorized Photosync installer shall remove the defective film and reapply new product(s) to areas determined by Photosync to be covered by the warranty.

All implied warranties and conditions, including but not limited to the implied warranty or condition of merchantability, the implied warranty or condition of fitness for a particular purpose, and any implied warranty or condition arising out of a course of dealing or of performance, custom, or usage of trade, are limited in duration to the applicable warranty time period.

Note that some state laws do not permit limitations on the length of an implied warranty. In this case, the limitation above may not apply.

Limitations of Liability

Except where prohibited by law, Photosync and the installer/dealer of the product(s) shall not be liable for any loss or damage arising from the use of the product(s), whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including warranty, contract, negligence, or strict liability. Note that some states/regions/countries do not allow the exclusion or limitation of incidental or consequential damages, so the aforementioned limitation or exclusion may not apply.

Limitations

The warranty and remedies above are available exclusively for the described product(s). Photosync installers/dealers cannot modify or extend this limited warranty. Photosync shall be solely responsible for determining the validity of all claims and reserves the right to deny claims that do not meet the above criteria. Replacement of the defective film, including labor, is the exclusive remedy. Liability does not extend to any other damages: incidental, consequential, or otherwise.

Material Handling & Storage

• Do not put undue pressure on the surface of the film while it is still on the roll, as pressure marks may form.
• Handle the carton with care to avoid pressure marks from careless handling.
• Gloss may fade due to pressure, long-term storage, and high temperatures, which is typical of TPU film. The gloss may be recovered by using a heat gun on the affected area. To protect gloss prior to installation, Photosync uses a protective gloss-enhancing sheet on the surface of the top coat.
• The product should be stored in an environment with temperatures below 90°F and a relative humidity between 40% and 60%.
• Photosync paint protection film should be used within one year from the date of purchase.
• Repackaging a roll of film into a box bigger or smaller than the size of the roll can damage the film. Doing so may result in pressure marks, faded gloss, embossing marks, etc. Photosync therefore recommends using the original box and packaging for storage.
• When rewinding or cutting in order to repackage the film, note that surface marks (e.g., small dots, twists, etc.) may appear on the surface due to dirt or dust contamination. If repackaging, ensure that your workspace is clean.
• After using part of a roll of film, do not repack it loosely. Keep the film as it was originally packaged—rolled tight and held in place by taping. As Photosync films have surface protection sheets, note that tunneling may occur if the roll is not rewound tightly or rewound in the reverse direction.
• Adhesive characteristics may change between seasons if the application environment is not climate-controlled. This is typical of the material. Particularly in cold weather, apply the film only in environments with temperatures higher than 50°F.
• Generally, water mixed with a neutral detergent or IPA (isopropyl alcohol) may be used as a pre-handling liquid before applying the film. Initial adhesive tack may vary depending on the ratio of IPA to water.
• Contact the manufacturer if using PPF for non-automotive purposes. Material size, packaging, and adhesive specifications may need to be changed.
• Note: Photosync is not responsible for damage caused by mishandling, improper storage, recutting, repacking, not using a sponge core, or storage for more than one year.

Installation & Care

• Due to its self-healing abilities, light scratches on Photosync top-coated paint protection films (PPFs) may be removed by applying hot water or a heat gun over the affected area(s). Note that if a scratch has penetrated the top coat, it will not self-heal.
• During installation, take care to avoid scratching from installation tools. We recommend using a rubber squeegee for installation (e.g., a yellow or green Turbo squeegee). Even with the use of a rubber squeegee, scratches may occur. Test your tools before installation to determine whether they are safe for use.
• Installation should take place in a clean area free of airborne dust and other particulates, which could result in surface scratches.
• Test all waxes or after-market sealants before application to PPFs. Not all products are compatible with PPF top coats. Extremely hydrophobic PPF top coats may interfere with the application of waxes or other coatings.
• Photosync recommends hand-washing cars protected with PPF. While the top coat may have self-healing abilities, using automatic car washes increases the likelihood of surface scratching. Though minor scratches may self-heal, deeper scratches may remain if they have penetrated the top coat.
• Although Photosync PPF is highly resistant to cracking, lift lines, and “chicken-skinning,” applying too much force/stretching may damage the film. While Photosync PPF offers sufficient flexibility for installation in tight corners, depressions, and other complex areas, the material does have its limits. In order to determine such limits, which may vary based on individual application methods, we recommend testing the stretchability of the PPF prior to your first installation. Note that a heat gun may be used during stretching to increase flexibility.

Maintenance & Care Instructions (PPF & top-coated PPF)

• Do not wash the vehicle for 48 hours following installation.
• Avoid directly spraying the edges of the PPF with a pressure washer or nozzle. Doing so may lift the edge of the film. If using a high-pressure washer, keep the nozzle at least 36 inches above the film’s surface.
• Do not use pigmented waxes, abrasive waxes, or waxes containing naphtha or kerosene.
• Do not use abrasive pads or harsh chemicals on the film.
• If desired, wax the car and film at least once every 6 months after testing for compatibility.
• Remove stains as soon as possible. Use isopropyl alcohol to remove stubborn stains. Avoid cleaning the film in direct sunlight or in high temperatures.
• To remove the film, pull the film from a corner at an angle less than 90° from the surface of the car. If the film has been installed for a number of years, it may be more difficult to remove. In that case, a steamer, heat gun, or hair dryer may be used to soften the adhesive. After removing the film, adhesive residue may remain on the vehicle body. This residue may be easily removed using the Photosync adhesive remover.

Photosync Window Tint Films

THIS PRODUCT WARRANTY APPLIES TO PHOTOSYNC WINDOW TINT FILMS.

Warranty Coverage

• Effective from the date of purchase and transferable to subsequent owners.
• This warranty does not cover damage caused by misuse, accidents, improper installation, normal wear and tear, dents from impacts, vehicle collisions, and/or intentional damage of any kind.
• To file a claim, contact the original installer/dealer first. If unable to do so, contact Photosync via the website www.photosyncfilms.com.
• Some installers may choose to offer different or additional warranties or remedies on their own behalf, beyond the limited warranty offered by Photosync. Check your state and local laws before installing Photosync window tint films.
• For valid claims, an authorized Photosync installer will remove the defective film and reapply new product(s) to areas determined by Photosync to be covered by the warranty.
• All implied warranties and conditions, including but not limited to the implied warranty or condition of merchantability, the implied warranty or condition of fitness for a particular purpose, and any implied warranty or condition arising out of a course of dealing or of performance, custom, or usage of trade, are limited in duration to the applicable warranty time period.

Limitations of Liability

• Except where prohibited by law, Photosync and the installer/dealer of the product(s) shall not be liable for any loss or damage arising from the use of the product(s), whether direct, indirect, special, incidental, or consequential, regardless of the legal theory asserted, including warranty, contract, negligence, or strict liability. Note that some states/regions/countries do not allow the exclusion or limitation of incidental or consequential damages, so the aforementioned limitation or exclusion may not apply.

Under Warranty

• Adhesion failures, peeling, bubbling, blistering, delamination, and other manufacturing defects.
• Unusual changes in color (e.g., purple).
• Cracking or crazing.
• Degradation in the quality or properties of the product during the warranty period.
• In the event that the product is found to be defective under this warranty, the Seller will replace the quantity of film proven to be defective. At the Seller's discretion, the Seller will also provide free labor for reapplication within the warranty period. The manufacturer (Photosync) DOES NOT cover this labor.

Not Covered Under Warranty

• The warranty will be void if the product is misused or improperly cared for. Photosync Window Films is not responsible for any loss, damage, or expense arising from any one or more of the following:
  • Improper care, maintenance, or cleaning of the product; or
  • Broken glass or natural disasters, fire, etc.;
  • Any action, incident, defect, fault, or damage not caused by Photosync Window Films.
• This product must be used in compliance with all applicable laws, statutes, rules, regulations, and ordinances ("Laws") of the country, state, province, or local jurisdiction where it is used, including but not limited to, Laws relating to window tinting.

Availability and warranty service may vary by country, state, or province, depending on the Laws relating to window tinting. This warranty applies to all types of Photosync automotive window tint films. The seller has the right to inspect any film that is being claimed under the warranty.

THIS WARRANTY CERTIFICATE PROVIDES YOU WITH SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM COUNTRY TO COUNTRY, STATE TO STATE, OR PROVINCE TO PROVINCE.

• The buyer must be provided with a warranty card by the seller, the original invoice/receipt from the installer/dealer, and the dealer's invoice number to process any warranty claims.

Claims

• If, after installation, any product defects are found under this warranty, contact the original authorized Photosync Window Films installer. If the original installer is not available, send an email requesting warranty service to Photosync (info@photosyncfilms.com). Include the warranty card and the original receipt/proof of purchase. If the specified documents are not submitted, the warranty service will be void.

Care and Maintenance

Film Drying Time

• The installation solution used during the installation of Photosync automotive window tint films may require a drying period. This period may be prolonged in cold or cloudy weather and shortened in warm weather or direct sunlight. You may notice small water droplets and a slight haze as the film dries. As the film will fully dry over time, slow drying is not a concern. DO NOT operate your windows until the film is fully dry.

Cleaning Instructions

• To maximize the life of window tint film, follow these care and maintenance guidelines:
  • Always use clean, soft materials to wash and dry the surface of the window film.
  • Window tint film can be cleaned with most common window cleaning solutions. Avoid window cleaning products that contain ammonia.
  • Use a soft cloth (microfiber recommended) or clean synthetic sponge for washing. For subsequent drying, a soft, clean cloth or soft rubber squeegee is recommended.
  • DO NOT CLEAN THE FILM FOR AT LEAST 30 DAYS AFTER INSTALLATION.